AI chatbots and agents
Build an AI chatbot or agent for your business.
A good business chatbot answers from your own information, knows its limits and hands off to a person when it should. You can set one up yourself in minutes, or have us build a custom agent that works inside your systems.
Chatbot, agent or voice agent: which do you need?
A chatbot answers questions in a chat window. An agent goes further and takes actions: booking an appointment, checking an order, qualifying a lead, creating a ticket. A voice agent does the same over the phone. The right choice depends on what your customers ask and what you want done without a person.
A useful rule of thumb: if the answer to a customer question already exists in your FAQ, policies or product information, a chatbot grounded in those documents is a good fit. If the next step is an action in another system, you need an agent with access to that system, and a clear boundary on what it may do alone.
Two ways to get one
Do it yourself with Novam Agents
Pick a use case (live chat support, FAQ bot, appointment booking, lead qualifier, e-commerce support or phone receptionist), paste in your knowledge base, preview it, and deploy. It is point-and-click and needs no code. Escalations are emailed to you with the conversation.
Have NOVAM build it
When you need integrations with your CRM, booking system, inventory or internal database, or a workflow that spans several tools, our team scopes, builds and operates a custom agent for you.
What makes a business chatbot trustworthy
- It answers from your documents, not from guesswork. The knowledge base is yours and you can edit it at any time.
- It has limits. It is told what topics it may and may not answer, and to say it does not know rather than invent an answer.
- It escalates. When it cannot help, it passes the conversation to a person with the full history, so customers are not left in a loop.
- It is logged. Every conversation is recorded so you can review what was said and improve the answers.
- It is tested on real questions before launch, using questions your customers actually ask.
Typical uses
Customer support
Order status, return policy, shipping, hours and account questions, answered at any hour, with hard cases passed to your team.
Appointment booking
Customers describe what they need and the agent proposes slots, so staff are not trading emails.
Lead qualification
Ask the questions you would ask on a first call, score the answers and notify sales when someone is a fit.
Internal knowledge
Staff ask questions about policies, procedures or product details and get answers drawn from your own documents.
What it costs and how long it takes
A self-serve agent can be live the same day. Pricing for Novam Agents depends on the agent type and your usage. Book a free call and we will walk you through what fits. A custom build is scoped individually: the main cost drivers are the number of integrations, the amount and quality of your source material, how many channels (web, phone, text) are covered, and how much ongoing monitoring you want. We will give you an estimate after a short scoping conversation and would rather start with one narrow, working use case than promise everything at once.
Frequently asked questions
Do I need to know how to code to build an AI chatbot?
No. Novam Agents is point-and-click: choose a use case, enter your business details and knowledge base, preview and deploy.
How does the chatbot learn about my business?
You provide your FAQs, policies, hours and product information. The agent answers from that material and can be updated at any time.
What if the chatbot cannot answer a question?
It escalates: you receive an email alert with the full conversation so you can follow up with the customer.
Can you connect it to my existing systems?
Yes, through a custom build. Tell us which CRM, calendar, store or database you use and we will scope the integration.
Can I cancel?
Novam Agents plans are month to month. See the terms on agents.novam.us for details.
Not sure which setup fits?
Describe what customers ask you most and we will tell you whether a chatbot, an agent or neither is the right start.