Privacy Policy

1. Overview

NOVAM ("we", "us", or "our") operates the platform available at novam.us. This Privacy Policy explains how we collect, use, and protect your information when you use our services, including our AI intake tool, AI agent builder, and related services.

2. Information We Collect

• Contact information: Name, email address, phone number, and business name when you submit an inquiry or register for an account.
• Business information: Industry, challenges, budget, and other details you provide when describing your business needs.
• Usage data: Information about how you interact with the platform, including pages visited and actions taken.
• Agent configuration data: Settings, knowledge base content, and preferences you configure for any AI agents you build.

3. How We Use Your Information

• To analyze your business situation and generate a personalized AI solution recommendation.
• To operate and provide the AI agent builder platform.
• To contact you regarding your inquiry or account.
• To send confirmation emails and booking links when requested.
• To improve and maintain the platform.

We do not sell your personal information to third parties.

4. AI Processing

When you describe your business situation, your text is processed by an AI model to classify your needs and generate a recommended solution. This processing is performed to provide the core functionality of the service. Your input may be used to improve our classification models in anonymized form.

5. Data Storage and Security

Your data is stored on secured servers. We use industry-standard security practices including encrypted connections (HTTPS) and secure credential storage. We retain inquiry data to fulfill service requests and improve our offerings.

6. Data Retention

We retain your data for as long as necessary to provide the service or fulfill the purpose for which it was collected. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to access, correct, or delete your personal data. To make a request, contact us at the address below.

8. Cookies

The Service uses authentication tokens stored in your browser to keep you logged in where applicable. We do not use third-party advertising cookies.

9. Children's Privacy

The Service is not directed at children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes by posting the new policy on this page with an updated date.

11. Contact

For privacy-related questions or data deletion requests, contact us at hello@novam.us.